Welcome to VeraGov!

Last updated: January 15, 2026

Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you (“User,” “you,” or “your”) and VeraGov Inc. (“VeraGov,” “we,” “our,” or “us”). By accessing or using the Platform you agree to these Terms. If you accept these Terms or use the Platform on behalf of an entity, you represent and warrant that you have full authority to bind that entity.

“Platform” means our applications, software, content, features, workflows, tools, systems, websites, and related services, as modified from time to time, and may be subject to additional terms.

Your applicable order form, registration flow, account creation process, or other ordering or registration mechanism with VeraGov (each, an “Order Form”) incorporates these Terms by reference. Each Order Form constitutes a separate agreement, and separate users may access the Platform only pursuant to their own Order Form.

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you do not agree, you may not access or use the Platform.

We can change these Terms from time to time. Continued access to or use of the Platform after any change constitutes your acceptance of the updated Terms.

Capitalized terms have the meanings given in these Terms. Singular includes plural and vice versa. Headings are for convenience only and do not affect interpretation.

Provision and Use of the Platform

Subject to these Terms and the applicable Order Form, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, non-delegable right to access and use the Platform during the applicable Order Form term solely for your internal business purposes.

Access to the Platform requires a unique account issued by us (an “Account”). Accounts and credentials may not be shared. You must keep your credentials secure. You are responsible for all activity on your Account, including activity by your Organization-affiliated persons (together, “User Affiliated Persons”). You must promptly notify VeraGov in writing of any actual or suspected unauthorized access to or use of your Account or the Platform.

You may not access or use the Platform, and you may not allow any User Affiliated Person to access or use the Platform, if you or they are a competitor of VeraGov or affiliated with a competitor. You also may not access or use the Platform to monitor availability, performance, functionality, or for benchmarking or competitive analysis.

You represent and warrant that neither you nor any User Affiliated Person is disbarred, suspended, or sanctioned. You must promptly notify us in writing of any change.

We may provide the Platform from multiple locations globally and through third-party providers (“Vendors”) worldwide. We may modify, suspend, or discontinue any part of the Platform at any time. We may also suspend, restrict, or terminate access if we determine that your access or use violates these Terms, law, or threatens the security, integrity, or availability of the Platform.

The Platform may link to third-party sites or resources that have their own terms. We do not control or endorse them and are not responsible for them. You use them at your own risk.

Claim Representation; No Government Endorsement

Where required by applicable law, only a representative (“Representative”) accredited by the

U.S. Department of Veterans Affairs (“VA”) may help a claimant (“Claimant”) with a request for VA benefits (a “Claim”), including preparing, assisting with, or advocating on a Claim (together, “Claim Services”). Claimants are responsible for confirming Representative accreditation in the VA’s official registry.

We are not a law firm, are not VA-accredited, are not a Representative, are not a government authority, and do not provide Claim Services or legal advice. Access to or use of the Platform does not create an attorney-client, claimant-representative, fiduciary, agency, partnership, employment, or other relationship.

Claim Services are governed by agreements between Claimants and their Representative. We are not a party to such agreements, do not control Claims or Claim Services, and do not charge Claimants or receive fees in connection with Claim Services.

Users and Claimants act independently and are responsible for their Claims and Claim Services, and VeraGov does not endorse or supervise any Claimant, Representative, Claim or Claim Service. The Platform may send information or User Data to the VA, or may introduce Representatives to Claimants or vice-versa.

The Platform is provided for informational and educational purposes only and does not constitute any type of advice. We do not guarantee any Claim Service or Claim outcome, and do not affect the likelihood, timing, approval, or amount of any VA benefit as each depends on factors beyond our control.

The parties are independent contractors. Nothing in these Terms creates any other type of relationship. You are responsible for your own taxes, insurance, benefits, and compliance obligations. We are not affiliated with, accredited, endorsed, sponsored, or approved by the VA or any other governmental authority.

Pricing and Billing

In consideration for access to and use of the Platform, you shall pay us all fees in your Order Form in U.S. dollars, even if payment is made by you or a third party on your behalf.

Fees accrue from acceptance of the Order Form for each User (“Effective Date”), and are charged monthly or annually as selected at purchase or agreed to by us in writing. Subscriptions may be billed in advance and may be offered by us at a discounted rate.

Unless otherwise agreed by us in writing, pricing is based on Claims Under Management and is provided on a subscription basis. Each subscription plan includes a maximum number of Claims Under Management in the Platform.

“Claims Under Management” means Claims in the Platform for which a User is the Representative and, only if applicable, that are associated with the Organization under which the User accesses the Platform. A Claim counts regardless of status (including waiting, pending, decided, appeal, or supplemental) until it is marked closed in the Platform only by the User that is the Representative or by a User-authorized person with applicable Platform permission.

Claim closure in the Platform is an administrative status for billing purposes only and does not determine legal rights, benefits eligibility, or appeal options. Each Claim counts toward the applicable subscription plan limits of the Organization, or, if none exists, the individual User.

“Organization” means the firm, entity, or individual under which one or more Users are authorized to access and use the Platform pursuant to a single subscription plan under an Order Form. Where no firm or entity exists, an individual User may constitute an Organization for billing purposes. An Organization may include one or more Users and, if applicable, User Affiliated Persons.

We may offer Claim packs that expand Claim Under Management limits per subscription plan. Additional fees may apply if limits are exceeded.

Free, trial, or promotional plans (if offered by us) may include specific limits and may not be used to avoid paid usage, exceed permitted capacity, or support abusive activity.

Enterprise or negotiated customers may be subject to custom pricing or other terms set forth in an Order Form.

All fees are non-cancelable and non-refundable. Renewal or extension pricing will be at our then-current pricing unless otherwise agreed by us in writing.

Fees must be paid using payment methods approved by us. You authorize us and our payment processors to charge your payment method for all amounts due, and you represent and warrant that your payment information is accurate, current, and complete. You remain responsible for all amounts not collected due to declined, invalid, or expired payment methods.

Past-due amounts accrue interest at the maximum rate permitted by law. We may use

third-party collection agents and recover all costs of collection, including attorneys’ fees and costs, and you authorize lawful collection communications.

The Platform may include usage limits, quotas, rate limits, or other controls. Such limits may apply on a per-user, per-account, per-organization, per-feature, or other usage basis and may be updated or adjusted from time to time. If limits are reached, we may temporarily restrict, suspend, or throttle access to features until usage resets or additional usage is authorized.

User Obligations

User, and all User Affiliated Persons, must comply with these Terms and applicable law during the Order Form term.

User shall obtain, maintain, and remain in good standing with all accreditations, licenses, and authorizations required to use the Platform and provide Claim Services, and shall promptly notify us in writing of any event affecting eligibility or compliance.

User and their Organization are responsible for the acts and omissions of all User Affiliated Persons.

User shall ensure that all information provided to us or submitted through the Platform is accurate, complete, current, and not misleading; promptly correct inaccuracies; maintain required records; and ensure that all Claim-related data processed through the Platform is complete and accurate.

User shall promptly provide information, documentation, attestations, and cooperation requested by us in connection with Platform operations, audits, investigations, regulatory inquiries, or compliance reviews, including KYC, AML, and cross-border attestations.

User shall not, and shall not permit any User Affiliated Person to:

  1. reverse engineer, decompile, or derive the
  2. build or support a competing product or
  3. interfere with Platform security or
  4. access or use the Platform in violation of
  5. attempt unauthorized
  6. introduce malicious
  7. probe, scan, or test Platform
  8. scrape or harvest
  9. disclose benchmarking or performance
  10. infringe third-party

During the Order Form term and thereafter, User shall not make false, misleading, or disparaging statements about the Platform or VeraGov, our affiliates and their respective affiliated persons and Vendors (together, “Company Affiliated Persons”).

Any violation of this section constitutes a material breach causing irreparable harm. We may seek injunctive or equitable relief and pursue all remedies available at law or equity. These obligations survive termination.

User Warranties

User represents and warrants, on an ongoing basis and for itself and all User Affiliated Persons, that:

  1. neither User nor any User Affiliated Person is a competitor of VeraGov or affiliated with a
  2. neither User nor any User Affiliated Person will provide us with information of third parties that would impose obligations or liability on us.
  3. User and User Affiliated Persons comply with
  4. performance of these Terms does not violate any obligation binding on

User shall promptly notify us in writing of any breach or change.

We may rely on instructions, data, submissions, notices, and representations you or

User-Affiliated Persons provide (or that are provided for you or them). If such reliance leads to a Demand, you will indemnify and hold Company Affiliated Persons harmless in accordance with the indemnification provisions in these Terms for the resulting Losses.

“Demand” means any potential, threatened, pending, or completed claim, proceeding, demand, dispute, inquiry, investigation, settlement, violation, obligation, expense, fine, or other liability.

“Losses” means losses, liabilities, claims, penalties, interest, fees, costs, and deductibles.

Brand Features

Each party retains ownership of their domain names, logos, images, graphics, marks, and intellectual property (“Brand Features”). User grants us a perpetual, royalty-free, worldwide license to use User’s and their Organization’s Brand Features in our marketing materials.

Confidentiality

User and User Affiliated Persons shall not use the Platform or Confidential Information to compete with us, misuse Confidential Information, or interfere with Company Affiliated Persons or our customer or business relationships.

“Confidential Information” means non-public information that is confidential by nature or designation. Disclosure is permitted to only authorized User Affiliated Persons bound by equivalent confidentiality obligations or as required by applicable law (with prompt notice to us in writing as permitted).

User is responsible for both implementing safeguards and for breaches of this section by User or User Affiliated Persons. Any breach or threatened breach may cause irreparable harm, entitling us to injunctive or equitable relief without bond, in addition to other remedies.

Term; Termination

Each Order Form begins on its Effective Date and continues for the remainder of the calendar month plus 12 months unless otherwise agreed to by us in writing, and automatically renews for successive 12-month periods unless otherwise agreed to by us in writing.

User may terminate their Order Form only after payment of all amounts due and by providing at least 30 days’ written notice to us prior to expiration of the then-current term.

We may immediately suspend or terminate Platform access or the Order Form with no liability if User or a User Affiliated Person breaches these Terms, violates law, loses required accreditation, provides false information, becomes disqualified, or poses a risk.

Provisions that by their terms or nature should survive termination shall survive termination.

Intellectual Property; Data

The Platform and all related intellectual property are owned exclusively by VeraGov.

We may act as a data processor or service provider. User grants us a perpetual, irrevocable, royalty-free, worldwide, sublicensable and delegable license to use User Data to operate, audit, maintain, improve, secure, and market the Platform, and to develop analytics and features. We may remove User Data, including if it violates these Terms or law.

“User Data” means data, materials or content created, transmitted, displayed, uploaded, submitted or provided by or on behalf of User to or through us or a Company Affiliated Person, the Platform or a User Affiliated Person. User is responsible for the legality, accuracy, and compliance of all User Data and required consents.

User Data may be processed by us or our Vendors worldwide. We may keep audit logs and disclose them to government authorities if required by law. User is solely responsible for deciding whether regulated data is submitted. We use commercially reasonable safeguards, but we do not guarantee security.

Indemnity

User, for itself, its Organization, and all User Affiliated Persons, jointly and severally, will indemnify, defend, reimburse, and hold harmless Company Affiliated Persons worldwide, in cash and as incurred by any of them, for all Losses arising from or relating to:

  1. Platform access or
  2. any Claim, Claim Service, or User
  3. breach of these
  4. violation of
  5. acts or omissions of User, Organization or User Affiliated
  6. third-party Demands arising from Platform access or
  7. any regulatory inquiry, audit, or enforcement

This applies regardless of the alleged or actual fault of any Company Affiliated Person. We control the defense and settlement, and User and User Affiliated Persons will cooperate promptly with us.

Disclaimer

The Platform is provided “as is,” “as available,” and “with all faults.” To the maximum extent permitted by law, we disclaim all warranties. We make no guarantees, including regarding Claim Services or Claim outcomes.

You assume all risk arising from access and use of the Platform, including any costs of repair, servicing, or data recovery. We do not warrant that the Platform is error-free, secure, current, or free of harmful code, and you are solely responsible for implementing security measures and maintaining backups of user data outside the Platform.

To the maximum extent permitted by law, Company Affiliated Persons shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, business, or opportunities, even if advised of the possibility of such damages. The total liability of all Company Affiliated Persons arising out of or relating to an Order Form and these Terms shall not exceed the greater of $100 or the fees paid by the User under the applicable Order Form in the three months preceding the event giving rise to the Demand.

We shall have no liability for force majeure events; third-party acts or omissions; financial institution failures; disputes between third parties; or decisions to enable, limit, suspend, or discontinue Platform access or use. You waive all rights not specifically set forth herein.

Miscellaneous

These Terms are governed by the laws of the State of Florida, excluding conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

The parties will first try in good faith to resolve any dispute through written notice and negotiation for 30 days.

If unresolved, except for claims seeking injunctive or equitable relief, any Demand shall be resolved by final and binding arbitration before a single arbitrator with relevant experience, administered by the American Arbitration Association under its Commercial Arbitration Rules, in Miami, Florida. Arbitration shall be conducted remotely and be confidential, final, and binding.

Each party waives the right to litigate in court or to a jury trial. Each party shall bear its own costs and expenses in arbitration, and no award shall include prevailing-party fee shifting.

User may bring a Demand only in its individual capacity and not as a plaintiff or member in any class, collective, consolidated, or representative proceeding. Any Demand must be brought within three months after the event giving rise to it or it is permanently barred.

User may not assign these Terms without our prior written consent. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect.

These Terms are written using plain language and shortened sentences to improve readability and accessibility, including to align with government expectations or requirements. This drafting approach does not limit, modify, or reduce the legal effect of any provision.

These Terms shall be interpreted according to their fair meaning and in accordance with customary principles of contract interpretation under applicable law. No provision will be interpreted against VeraGov because we wrote these Terms or because we used simplified wording or formatting.

These Terms create no third-party beneficiary rights except as set forth in these Terms. Questions regarding these Terms may be sent to support@veragov.com.